If you have type 2 diabetes and you’re covered by UnitedHealthcare through your employer, you may have heard about Level2 — a program that provides a continuous glucose monitor (CGM) and a dedicated virtual care team to help you manage your blood sugar. But not everyone with UHC coverage automatically gets in. Whether you’re eligible depends on several factors, including your diagnosis, your employer’s plan, and where you live.
This guide breaks down all the Level2 eligibility requirements so you know exactly where you stand — and what to do next.
Medical disclaimer: This article is for informational purposes only and does not constitute medical or insurance advice. Eligibility criteria may change. Always confirm your specific coverage directly with UnitedHealthcare or your employer’s benefits team before enrolling.
What Is Level2?
Level2 is a digital diabetes management program offered through UnitedHealthcare. It targets adults with type 2 diabetes (T2D) who are enrolled in a commercial employer health plan. The program pairs a continuous glucose monitor — a small wearable sensor that tracks your blood glucose levels around the clock — with a virtual care team of endocrinologists, obesity medicine specialists, diabetes educators, registered dietitians, and lifestyle coaches.
The goal: help members with T2D achieve stable blood glucose and more time in a healthy range, without relying solely on medication changes.
According to a 2025 analysis by UnitedHealth Group, 73% of Level2 participants who started with an A1C above 7.0% saw clinically meaningful improvement, with an average A1C reduction of 1.4 percentage points after one year. Those results suggest the program can meaningfully move the needle — but first, you need to qualify.
Level2 Eligibility Requirements
Here are the six core criteria you need to meet to join Level2:
1. You Must Be 18 or Older
Level2 is designed for adults. The program currently requires participants to be at least 18 years of age. There is no stated upper age limit, though the program is exclusively available through employer-sponsored commercial plans (see insurance requirement below).
2. You Must Live in One of the 50 US States
Level2 is currently available to people who reside in any of the 50 US states, including Alaska and Hawaii. If you live in a US territory such as Puerto Rico, Guam, or the US Virgin Islands, you are not currently eligible for the program.
3. You Must Have a Documented Type 2 Diabetes Diagnosis
A formal, physician-documented diagnosis of type 2 diabetes is required. Level2 typically reviews your claims history to verify the diagnosis. If you’re a new hire or a newly enrolled dependent, a physician attestation (which may be verbal or written) confirming your T2D diagnosis may be requested.
Important note: People with prediabetes, type 1 diabetes, or gestational diabetes are not eligible for Level2 under standard program criteria.
4. You Must Be Enrolled in an Eligible UnitedHealthcare Employer Plan
This is the single biggest eligibility gate. Level2 is only available to people enrolled in select UnitedHealthcare commercial employer health plans — specifically plans administered through UHC or UMR (UnitedHealthcare’s administrator for self-insured employer plans). Individual market plans, Medicare, and Medicaid plans are not currently eligible.
Your employer must have opted in to offer Level2 as part of their health benefit package. Even if you have UHC coverage, if your company hasn’t elected Level2, you won’t have access — at least not through the standard program pathway.
5. Your Employer Must Offer Level2
Level2 is an employer-elected benefit, not something you can purchase independently. Employers with UHC commercial or UMR self-insured plans must choose to include Level2 in their benefits offering. According to program materials, companies generally need a sufficient number of covered employees or dependents with a T2D diagnosis for the program to be offered — sources indicate 25 or more T2D-diagnosed members, depending on the plan type.
If you’re unsure whether your employer offers Level2, check your benefits portal, contact your HR or benefits team, or call UHC member services at 1-866-633-2446.
6. You Must Have a Smartphone
Level2 relies on a smartphone app to connect your CGM data with your virtual care team. A compatible iOS or Android smartphone is required to participate. The smartphone is not provided by Level2 — it’s assumed you already have one. If you don’t have a compatible device, this may be a barrier to enrollment.
Level2 Eligibility Checklist
Use this quick checklist to assess whether you likely qualify:
| Requirement | Criteria |
|---|---|
| Age | 18 or older |
| Residence | One of the 50 US states |
| Diagnosis | Physician-documented type 2 diabetes |
| Insurance | Enrolled in eligible UHC or UMR employer health plan |
| Employer | Has opted in to offer Level2 as a benefit |
| Technology | Compatible iOS or Android smartphone |
If you meet all six criteria, you’re likely eligible. Read on to learn how to confirm and enroll.
How to Check Your Level2 Eligibility
There are four practical ways to verify whether you qualify:
1. Visit mylevel2.com Go to mylevel2.com and look for the “Join Now” option or the eligibility check page. You’ll typically enter basic information about your UHC plan and your T2D diagnosis.
2. Call Level2 directly Reach the Level2 team at 1-844-302-2821. They can confirm whether your specific UHC plan covers the program and walk you through next steps.
3. Call UnitedHealthcare member services Contact UHC at 1-866-633-2446 or log in at myuhc.com to check your plan’s covered benefits. Look under specialty programs, chronic condition management, or digital health programs.
4. Ask your HR or benefits team Since Level2 is an employer-elected benefit, your HR department will know whether it’s included in your company’s plan for the current benefit year. You can also look it up in your benefits summary or employee benefits portal.
How to Enroll in Level2
Once you confirm eligibility, enrollment is straightforward:
- Sign up at mylevel2.com — click “Join Now” and complete the enrollment form online.
- Or call 1-844-302-2821 — a Level2 representative will guide you through the process by phone.
- Receive your start-up kit by mail — Level2 ships a CGM and all related supplies directly to your home at no additional out-of-pocket cost to you.
- Meet virtually with a specialist — a care team member walks you through setting up your CGM accurately from day one.
- Schedule your first care team appointment — you’ll be connected with your full care team, which may include an endocrinologist, an obesity medicine specialist, a diabetes educator, a registered dietitian, and a lifestyle coach.
The program is typically free to eligible members — Level2’s costs are covered through your employer’s health plan.
What Level2 Provides Once You’re Enrolled
After you join, here’s what you can expect to receive and experience:
Continuous Glucose Monitor (CGM) Level2 provides and covers the cost of a CGM — a small sensor worn on the arm that measures interstitial glucose levels continuously throughout the day and night, without the need for fingersticks. You can view your glucose data in real time through the Level2 app.
A Dedicated Virtual Care Team Your assigned care team may include:
- Endocrinologists and/or obesity medicine physicians
- Nurse practitioners
- Diabetes Self-Management Education and Support (DSMES) certified nurses
- Registered dietitians (RDs)
- Lifestyle and behavioral coaches
A Structured 5-Phase Program Level2 guides participants through five progressive phases:
- Get Set Up
- See Your Individualized Glucose Levels
- Increase Time in Range
- Improve Average Glucose
- Sustain Progress
Personalized Lifestyle Insights The program helps you understand which foods, activity patterns, sleep habits, and stress levels affect your individual glucose response — giving you data-backed guidance to make sustainable lifestyle changes that actually reflect your biology.
Level2 Program Results
Based on UnitedHealth Group’s 2025 clinical analysis of Level2 outcomes:
- 73% of participants who started with an A1C above 7.0% achieved clinically meaningful improvement
- Average A1C reduction: 1.4 percentage points at the one-year mark among those with elevated baseline A1C
- 63% of members with 60 or more days of program engagement maintained stable or improved A1C
These outcomes suggest that consistent engagement — using your CGM regularly and staying connected with your care team — is closely tied to better results. The program appears most effective for members who actively participate through the app and attend care team sessions.
What If You Don’t Qualify for Level2?
If you find that you’re not eligible — perhaps you’re not on a UHC employer plan, or your employer hasn’t opted in — you still have meaningful options:
Explore other CGM-integrated programs. Virta Health is another evidence-based program with a CGM-supported approach to T2D management, and it has different coverage arrangements. See our comparison of Virta Health vs. Level2 to understand how they differ.
Advocate for Level2 at your employer. If you work for a company with a UHC employer plan, HR can inquire with UHC about adding Level2 to the plan at the next open enrollment or benefits renewal period.
Browse Level2 alternatives. There are other employer-sponsored and self-pay diabetes management programs that may suit your situation. Our roundup of the best Level2 alternatives covers the top options with honest comparisons.
Use free and low-cost programs. The CDC’s National Diabetes Prevention Program (NDPP) is available to people with prediabetes and is covered by many insurance plans. The American Diabetes Association also offers free tools and resources at diabetes.org.
Frequently Asked Questions About Level2 Eligibility
Does Level2 accept Medicare or Medicaid? No. As of 2025, Level2 is available exclusively through commercial employer health plans administered by UnitedHealthcare or UMR. It is not available through Medicare, Medicaid, or individual marketplace plans purchased through the ACA exchanges.
Do I need an A1C above a certain level to qualify? Level2’s primary eligibility requirement is a documented type 2 diabetes diagnosis — not a specific A1C threshold. Your claims history needs to reflect an active T2D diagnosis. There is no stated minimum or maximum A1C level for enrollment.
Is there a cost to join Level2? Level2 is typically provided at no direct out-of-pocket cost to eligible members. The CGM, supplies, and care team access are covered through your employer’s health plan. Some plans may have specific cost-sharing arrangements, so it’s worth confirming with UHC or your HR team.
Can adult dependents on a UHC employer plan join Level2? Adult dependents (age 18+) enrolled in an eligible UHC employer plan may also qualify, provided they have a documented T2D diagnosis and meet the other eligibility criteria. Confirm dependent coverage by calling UHC at 1-866-633-2446 or checking with your employer’s benefits team.
What if my employer doesn’t currently offer Level2? You can request it. HR or benefits administrators can contact UHC to explore adding Level2 during the next benefits renewal. Companies with UHC or UMR commercial plans and a sufficient number of T2D-diagnosed members can request the program as an add-on benefit.
Is Level2 the same as Virta Health? No — Level2 is a program operated by UnitedHealthcare. Virta Health is a separate, independent company with its own program model, eligibility requirements, and pricing structure. See our detailed Level2 vs. Virta Health comparison for a side-by-side breakdown.
The Bottom Line on Level2 Eligibility
Level2 is one of the more accessible CGM-based diabetes management programs for people with type 2 diabetes — but access hinges on your insurance and your employer’s benefits choices. The six core requirements are clear:
- Age 18 or older
- US resident (50 states)
- Physician-documented type 2 diabetes diagnosis
- Enrolled in an eligible UHC or UMR employer health plan
- Employer has opted in to offer Level2
- A compatible smartphone
If you check all six boxes, head to mylevel2.com or call 1-844-302-2821 to get started. If you’re not yet covered, explore the Level2 alternatives — or read real Level2 member reviews to understand what the program is really like before you advocate for it at work.
Want to strengthen your approach to diabetes management right now? Our free training covers evidence-based strategies for blood sugar control — available to you immediately, no employer plan or insurance required.
Sources: mylevel2.com, UnitedHealth Group 2025 Level2 Analysis, UMR plan documentation.
